Joshua Mwamba

Joshua Mwamba
Irving, Tx | 682-360-9604 | Mr.Mwamba1995@gmail.com|
SKILLS
Troubleshooting
Active Directory
Ticketing System
Call Center Triage
Sales
iCloud, Virtual Migrations
TCP/IP , LAN, WAN, VLAN
Operating Systems
Identity Security Threats
Sitdown Forklift
Customer Service
Remote Desktop Utility
Spanish
Microsoft Office 365
Inventory
Order Selector Receiving and Shipping Delivery Driver
Stand up Forklift French – Intermediate Appointment setting
Spanish-Intermediate
TECHNICAL TRAINING AND CERTIFICATIONS
ACI Learning- Computer User Support Specialist Program Completion Date: JUN 2023
PeopleCert ITIL 4 Foundations MAY 2023
CompTIA Network+
AUG 2023
PROFESSIONAL EXPERIENCE
SMS InfoComm- Grapevine, Tx
Lead Server Technician JAN 2024-CURRENT
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Inspect, test, and diagnose NVIDIA servers
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Replace parts as needed
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Conduct and analyze server stress tests
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Document all symptoms, test results, and parts replaced in shop floor tool
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Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
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Provide backup for QC, inspection, and motherboard testing
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Follow process for system and parts managements
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Tested, debugged, and performed troubleshooting on Linux system configurations.
Uber/Lyft-Dallas, Tx
Independent Contractor FEB 2023 – JAN 2024
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Pick up and drop-off customer to intended locations
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Good communication skills and the ability to work well with customers
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Driving safely and obeying all traffic laws
Medasource- Dallas,Tx JULY 2023-JAN 2024
Device Deployment Tech
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hands-on experience in configuring, testing, and installing hardware and software across diverse environments.
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Adept at troubleshooting, maintaining device integrity, and ensuring seamless deployment processes.
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Experienced in installing, configuring, and maintaining CCTV systems to ensure optimal security and
surveillance coverage.
Statewide Remodeling-Dallas, Tx
Call Center Associate OCT 2022 – NOV 2023
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Generate appointments by building rapport with potential customers
Joshua Mwamba• Irving/Tx • 682-360-9604 •Mr.Mwamba1995@gmail.com •
https://www.linkedin.com/in/joshua-mwamba-798753143/
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Handle Inbound calls from various sources including; TV, Radio, Direct Mail, Facebook, Search, and various other
internet source
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Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives
RSR Group – Fort Worth, TX
Order Selector SEP 2021– SEP 2022
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Accurately pick products by matching numbers and products
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Electronically scan products using a warehouse management system
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Accurately select products by matching numbers, picking required quantities, and confirming locations using
voice audio headset
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Operate forklifts, pallet jacks and a variety of warehouse mechanical equipment
FedEx Express – Irving, TX
Delivery Driver APR 2020 – SEP 2021
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Delivering and receiving packages in a timely manner
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Deliver, Merchandise, display, and rotate products according to company standards.
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Communicate with other company employees, customers, and shoppers
PARTS UNLIMITED – Grapevine, TX
Receiving Associate JAN 2018-APR 2020
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Prepare packages for pick up by maintaining documents and following shipping procedures
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Communicated with clients to verify information or obtain missing information
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Prepare packages for pick up by maintaining documents and following shipping procedures
U.S. Navy – San Diego, CA
Logistics Specialist DEC 2013-DEC 2017
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Coordinated with logistics, production, and customer service to ensure orders are delivered accurately and on
time.
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Assured 100% inventory accuracy.
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Worked with Logistics, production and sales to ensure appropriate communication & execution of plan.
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Conducts the cycle count process to ensure inventory accuracy