Service Desk Customer Service Representative at ASM Research, An Accenture Federal Services Company | Weekend Jobs USA
Job Description
Service Desk Customer Service Representative
Company: ASM Research, An Accenture Federal Services Company
Location: Lorton, Fairfax County
Salary: $53,528 / year
Category: IT Jobs
Position Overview The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs). Key Responsibilities Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate. Respond to …